Guest Experience Coordinator – Creative Workspace

PPHE Hotel Group; City Of London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Two wellness days per year

Heavily discounted hotel rates in EU

F&B discounts at restaurants and bars

Two free meals per day

Wagestream - access to pay before day

Refer a friend scheme - up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties and events

Company pension plan & training

Job summary

art'otel Hoxton in London seeks a friendly, proactive Receptionist to be the face of One Rivington. You will deliver a warm welcome, manage access, bookings and inquiries, and support day-to-day workspace operations with a professional, guest-focused approach.

Responsibilities include coordinating meetings, onboarding new members, preparing rooms and AV, and logging leads in the CRM. This role emphasizes service excellence and brand representation.

Qualifications

• Experience in hospitality, reception, coworking or hotel operations.
• Excellent communication and organisational skills.
• Proactive, detail-oriented and customer-service focused.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Greet guests, manage access and provide a welcoming front-of-house experience.
• Handle visitor access, post, deliveries and meeting room bookings.
• Respond to enquiries via inbox and log leads in the CRM.
• Support onboarding, access cards, welcome packs and inductions.
• Prepare meeting rooms with AV, catering and housekeeping coordination.
• Resolve member requests promptly and maintain high presentation standards.
• Support events and act as a brand ambassador for art'otel and One Rivington.
• Create memorable experiences through every interaction.

Skills

Hospitality experience

Reception experience

Customer service

Communication skills

Organisational skills

Proactive attitude

Relationship building

Calm under pressure

Problem solving

Tools

CRM system

Job description

art'otel Hoxton in London seeks a friendly, proactive Receptionist to be the face of One Rivington. You will deliver a warm welcome, manage access, bookings and inquiries, and support day-to-day workspace operations with a professional, guest-focused approach.

Responsibilities include coordinating meetings, onboarding new members, preparing rooms and AV, and logging leads in the CRM. This role emphasizes service excellence and brand representation.