Assistant Head Concierge: Luxury Guest Experience Lead

PPHE Hotel Group; London Borough of Hackney; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Salary £14.81/hr

Two wellness days per year

30 days annual holiday

Deep hotel rate discounts acrossEurope

50% F&B discount

Two free meals per day

Wagestream early pay access

Refer a Friend £750

BenefitHub discounts

Gym discounts via Vitality at work

Ride to Work scheme

24/6 Employee Assistance Programme

Rotas two weeks in advance

Uniforms provided & dry cleaning

Annual staff parties

Job summary

art’otel London Hoxton is seeking a proactive Assistant Head Concierge to support the Head Concierge and lead the concierge team in their absence. You will build strong partnerships with local venues and tailor guest experiences with personalised recommendations.

Join a renowned hotel in Hoxton offering competitive hourly pay and extensive staff benefits, including wellness days, generous holiday allowance, discounted rates, and daily meals. Be part of a vibrant, creative hospitality culture.

Qualifications

• Strong customer service mindset and presentation.
• Excellent communication and interpersonal skills.
• Experience in hospitality frontline or guest services preferred.

Responsibilities

• Assist Head Concierge and act as department lead in their absence.
• Build partnerships with local restaurants, attractions and businesses to enhance guest experiences.
• Provide tailored recommendations and arrange services (transport, tickets, personal shopping).
• Develop and maintain the department's SOPs and service flows.
• Manage concierge & porters team including payroll, training, recruitment and performance.

Skills

Guest service

Communication

Team leadership

Job description

art’otel London Hoxton is seeking a proactive Assistant Head Concierge to support the Head Concierge and lead the concierge team in their absence. You will build strong partnerships with local venues and tailor guest experiences with personalised recommendations.

Join a renowned hotel in Hoxton offering competitive hourly pay and extensive staff benefits, including wellness days, generous holiday allowance, discounted rates, and daily meals. Be part of a vibrant, creative hospitality culture.