Front Office Manager - Hotel

Lavoro Hospitality; Stanmore; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

28 Days Holiday including bank HOLIDIm

Discounts on Food and Beverage

Job summary

Lavoro Hospitality is recruiting a Front Office Manager for a 4-star hotel in Hertfordshire. You will lead the reception and night teams, delivering exceptional guest service and training staff to AA standards.

The role focuses on ensuring smooth check-ins/outs, driving guest satisfaction, and coordinating with other departments across the property as the group expands.

Qualifications

• Experience in a similar role is essential.
• Must have previous fine dining experience and worked to AA standards.
• Good communication and interpersonal skills.
• Ability to motivate and train staff.
• Able to work to deadlines.
• Able to work within budgets.

Responsibilities

• Oversee the efficient and effective performance of the reception and nights team.
• Provide quality service to internal and external customers.
• Ensure accurate room allocation and upgrades.
• Welcome guests and ensure a high level of service.
• Manage and train staff across departments.
• liaise with all hotel departments daily.
• Monitor revenue figures to meet targets.

Skills

Fine dining

AA standards

Communication

Staff training

Budgeting

Team leadership

Job description

Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group.

The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.

The Role

• As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
• Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
• Check that room allocation and upgrades are conducted proficiently
• Ensure guests are welcomed and receive an outstanding level of customer service
• Management and training
• Liaising with all departments on a daily basis
• Monitoring revenue figures to ensure targets are met

Experience and Skills required

• Experience in a similar role is essential
• Must have previous fine dining experience and worked to AA standards
• Good communication and interpersonal skills
• Ability to motivate and train staff
• Able to work to deadlines
• Able to work within budgets

Salary and Benefits

• My client is offering the successful Front of House Manager a salary up to £27,000
• 5 out of 7 days.
• Opportunities for promotion and progression as the property expands
• 28 Days Holiday including bank holidays
• Discounts on Food and Beverage