Reception Manager – Guest Experience Leader (Edinburgh)

Malmaison & Hotel du Vin; City of Edinburgh; On-site; GBP 22,000 - 37,000; Full time

Job summary

Malmaison & Hotel du Vin in Edinburgh is seeking a Reception Manager to lead the front desk team and deliver memorable guest experiences, setting the tone for every stay.

You will be the face of the hotel, with incentives included in a package that rewards outstanding service. This permanent, full-time role involves a 45-hour work week and offers a range of perks and benefits as part of Hotel Du Vin.

Responsibilities

• Be the face of our hotel to guests, delivering celebrity service and ensuring guests feel welcome.
• Lead and develop the front desk team to maintain high standards and smooth check-in/check-out processes.
• Set the tone for every guest visit and ensure the hotel exceeds expectations before departure.

Job description

Malmaison & Hotel du Vin in Edinburgh is seeking a Reception Manager to lead the front desk team and deliver memorable guest experiences, setting the tone for every stay.

You will be the face of the hotel, with incentives included in a package that rewards outstanding service. This permanent, full-time role involves a 45-hour work week and offers a range of perks and benefits as part of Hotel Du Vin.