Reception Supervisor: Lead Guest Experience & Growth

Malmaison; Brighton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Apprenticeship scheme

Career progression

Employee perks

Job summary

Hotel du Vin Brighton is seeking a friendly Reception Supervisor to lead the front desk team. You will greet guests, handle check-in/check-out, and ensure a flawless arrival and departure experience in a warm, professional environment.

The role offers an hourly rate of £13.53 with strong progression potential through our apprenticeship scheme and internal development opportunities within the Malmaison brand.

Qualifications

• Natural hospitality charm and passion for service.

Responsibilities

• Greet guests and manage check-in/check-out at reception.
• Assist guests with queries and requests to ensure a memorable stay.
• Maintain high service standards and warmth at the reception desk.
• Support onboarding and progression within the reception team.

Skills

Hospitality

Customer service

Guest experience

Team leadership

Communication

Problem solving

Job description

Hotel du Vin Brighton is seeking a friendly Reception Supervisor to lead the front desk team. You will greet guests, handle check-in/check-out, and ensure a flawless arrival and departure experience in a warm, professional environment.

The role offers an hourly rate of £13.53 with strong progression potential through our apprenticeship scheme and internal development opportunities within the Malmaison brand.