Front of House Manager: Lead Guest Experience & Team Growth

Malmaison Hotel Du Vin Holdings Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff room discounts £65/night

50% off best available rate

35% off dining

Fully funded Apprenticeship

Career development programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Uniform provided

Wellness & National Campaign Days

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a Front of House Manager to lead our Reception team, ensuring a warm welcome, a seamless stay, and a memorable farewell. You will own day‑to‑day Front Office operations, driving service excellence and maintaining high standards across the department.

You will recruit, onboard, train and develop your team, handle guest queries and complaints professionally, and identify upsell opportunities to maximise revenue while fostering a positive, engaging

Qualifications

• Experience managing hotel Front Office or reception.
• Proven ability to lead a team and drive service excellence.
• Strong communication and guest relation skills.

Responsibilities

• Lead and inspire the Reception team to deliver warm welcomes and seamless stays.
• Manage day‑to‑day Front Office operations and maintain high standards.
• Handle guest queries and complaints professionally and efficiently.
• Identify upsell opportunities for rooms, packages, and services.
• Recruit, onboard and develop team members to reach potential.

Skills

Front office leadership

Guest service

People management

Problem solving

Job description

Malmaison Hotel Du Vin Holdings Limited is seeking a Front of House Manager to lead our Reception team, ensuring a warm welcome, a seamless stay, and a memorable farewell. You will own day‑to‑day Front Office operations, driving service excellence and maintaining high standards across the department.

You will recruit, onboard, train and develop your team, handle guest queries and complaints professionally, and identify upsell opportunities to maximise revenue while fostering a positive, engaging