Front Office Manager – Guest Experience Leader

Malmaison & Hotel du Vin; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff room rates

50% off best available rate

35% dining discount

Wagestream pay access

Complimentary stays on anniversaries

Wellness & campaign days

Employee assistance programme

Job summary

Malmaison & Hotel du Vin is seeking a Front Office Manager to lead the Reception and Nights teams, ensuring an outstanding guest experience from check-in to departure. You will shape the tone of each guest visit and uphold service standards across all interactions.

With a focus on development, this role offers opportunities for internal progression within Malmaison, backed by a supportive culture and ongoing training to foster leadership capabilities.

Qualifications

• Experience in leading front office teams and delivering guest service excellence.
• Ability to perform audits and checks and maintain high standards.

Responsibilities

• Lead the Reception and Nights teams to deliver exceptional guest experiences.
• Ensure all internal audits and checks are completed from pre check-in to departure.
• Drive guest satisfaction and support internal development and progression within Malmaison.

Job description

Malmaison & Hotel du Vin is seeking a Front Office Manager to lead the Reception and Nights teams, ensuring an outstanding guest experience from check-in to departure. You will shape the tone of each guest visit and uphold service standards across all interactions.

With a focus on development, this role offers opportunities for internal progression within Malmaison, backed by a supportive culture and ongoing training to foster leadership capabilities.