Assistant Front Office Manager - Guest Experience Lead

Hotel Du Vin; Reading; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Staff room rates

Friends & family room rate 50% off

35% off dining

Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral bonus up to £1,500

Uniform provided

Employee wellbeing initiatives

Pay access through Stream

Complimentary stays on anniversaries

Job summary

Malmaison & Hotel Du Vin in Reading, England, seeks a Front Office Manager to lead the Reception and Nights teams, ensuring smooth guest experiences from pre-check-in to departure. You’ll uphold high standards, deliver celebrity service, and drive internal audits while nurturing staff development towards senior leadership roles.

Alongside a competitive hourly rate (£13.60ph) and benefits, the role offers opportunities for progression, a supportive team, and a culture of delivering memorable

Job description

Malmaison & Hotel Du Vin in Reading, England, seeks a Front Office Manager to lead the Reception and Nights teams, ensuring smooth guest experiences from pre-check-in to departure. You’ll uphold high standards, deliver celebrity service, and drive internal audits while nurturing staff development towards senior leadership roles.

Alongside a competitive hourly rate (£13.60ph) and benefits, the role offers opportunities for progression, a supportive team, and a culture of delivering memorable