Reception Manager — Guest Experience Leader

Hilton; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks

50% F&B discount

Free meals on duty

28 days holiday

Job summary

DoubleTree by Hilton London Tower of London is seeking a Reception Manager to lead guest services and welcome guests with warmth. You’ll oversee front desk operations, drive service standards, and mentor the team to deliver memorable stays.

The successful candidate will have a passion for hospitality, strong leadership, and a track record in guest relations. Hilton offers rewarding perks and a clear path for career growth.

Qualifications

• Experience in hospitality or hotel front desk leadership.
• Strong communication and guest relation skills.
• Ability to train and motivate a diverse team.
• Proven ability to manage room operations and hotel services.
• Customer-focused mindset with a passion for hospitality.

Responsibilities

• Oversee daily front desk and guest services operations to ensure seamless guest experience.
• Monitor guest satisfaction and drive improvements in service delivery.
• Lead budgeting, forecasting, and policy adherence for guest services.
• Coach and develop team members to maintain a positive, productive work environment.

Skills

Guest services leadership

Team supervision

Budgeting & forecasting

Service excellence

Job description

DoubleTree by Hilton London Tower of London is seeking a Reception Manager to lead guest services and welcome guests with warmth. You’ll oversee front desk operations, drive service standards, and mentor the team to deliver memorable stays.

The successful candidate will have a passion for hospitality, strong leadership, and a track record in guest relations. Hilton offers rewarding perks and a clear path for career growth.