Guest Experience Receptionist - Front Desk Pro

Crimson Hotels Group; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Staff discounts

Birthday day off

EAP & wellbeing

Free meals on duty

Learning & development

Health benefits

Recognition programs

Pension & life assurance

F&B discounts

Job summary

Crimson Hotels Group's DoubleTree by Hilton London – Victoria is seeking a warm, professional Receptionist to welcome guests from arrival to departure. You’ll deliver a polished guest experience at a busy London front desk, ensuring efficient check-ins, payments, and information assistance.

The ideal candidate is passionate about hospitality, with excellent English and a confident, approachable manner. You’ll collaborate with other teams to personalise stays and resolve guest concerns promptly.

Qualifications

• Hospitality mindset and guest-focused attitude.
• Friendly, confident and approachable communication.
• Excellent spoken and written English.
• Organised, detail-oriented, able to stay calm in busy front office.

Responsibilities

• Greet guests with a warm, professional welcome from arrival to departure.
• Handle guest check-ins and check-outs, managing enquiries and payments.
• Provide helpful information and respond to guest requests throughout their stay.
• Collaborate with other departments to ensure a smooth, personalised guest experience.
• Respond to guest concerns in a timely and professional manner.

Skills

Customer service

Front Office experience

English language

Professional appearance

Job description

Crimson Hotels Group's DoubleTree by Hilton London – Victoria is seeking a warm, professional Receptionist to welcome guests from arrival to departure. You’ll deliver a polished guest experience at a busy London front desk, ensuring efficient check-ins, payments, and information assistance.

The ideal candidate is passionate about hospitality, with excellent English and a confident, approachable manner. You’ll collaborate with other teams to personalise stays and resolve guest concerns promptly.