Reception Manager

Hilton; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks

50% F&B discount

Free meals on duty

28 days holiday

Job summary

DoubleTree by Hilton London Tower of London is seeking a Reception Manager to lead guest services and welcome guests with warmth. You’ll oversee front desk operations, drive service standards, and mentor the team to deliver memorable stays.

The successful candidate will have a passion for hospitality, strong leadership, and a track record in guest relations. Hilton offers rewarding perks and a clear path for career growth.

Qualifications

• Experience in hospitality or hotel front desk leadership.
• Strong communication and guest relation skills.
• Ability to train and motivate a diverse team.
• Proven ability to manage room operations and hotel services.
• Customer-focused mindset with a passion for hospitality.

Responsibilities

• Oversee daily front desk and guest services operations to ensure seamless guest experience.
• Monitor guest satisfaction and drive improvements in service delivery.
• Lead budgeting, forecasting, and policy adherence for guest services.
• Coach and develop team members to maintain a positive, productive work environment.

Skills

Guest services leadership

Team supervision

Budgeting & forecasting

Service excellence

Job description

Reception Manager at DoubleTree by Hilton London Tower of London

Exceptional Hospitality Starts with You

Picture yourself brightening somebody’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reception Manager at DoubleTree by Hilton London Tower of London, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay with opportunities to grow your career with Hilton.
• Incredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts - Receive 50% off food and beverage at participating outlets.
• Free meals on duty - Helping you stay energised throughout your shift.
• Generous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme - Supporting you as you plan for the future.
• High street discounts - Access a range of exclusive savings through Perks at Work.
• Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you’ll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.