Front Office Supervisor - Guest Experience Leader

DoubleTree by Hilton Woking; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot-dr】

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels is recruiting a Front Office Supervisor to join the team supporting the DoubleTree by Hilton London West End, near Holborn, with newly refurbished meeting spaces and a focus on guest satisfaction.

You will supervise Front Desk operations, lead a small team, and drive guest experiences while ensuring smooth reception workflows. Strong English communication and a charismatic approach are essential.

Qualifications

• Previous experience in a similar Front Office or supervisory role.
• Absolute commitment to delivering exceptional customer service.
• Excellent spoken and written English; well-presented with a can-do attitude.

Responsibilities

• Supervise Front Desk operations and maintain high standards of guest service.
• Brief team on events and VIP guests; monitor staff appearance and performance.
• Support staff development through training and teamwork; handle guest requests and complaints promptly.
• Maximise revenue through upselling and ensure smooth operation during shifts.

Skills

Customer service

Communication

Guest engagement

English proficiency

Job description

Crimson Hotels is recruiting a Front Office Supervisor to join the team supporting the DoubleTree by Hilton London West End, near Holborn, with newly refurbished meeting spaces and a focus on guest satisfaction.

You will supervise Front Desk operations, lead a small team, and drive guest experiences while ensuring smooth reception workflows. Strong English communication and a charismatic approach are essential.