Guest Experience Ambassador - Front Desk

DoubleTree by Hilton Woking; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot Drin

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels is seeking a friendly receptionist to warmly welcome guests, check them in, and assist with requests and reservations at the Double Tree by Hilton London West End. You will handle payments and ensure a seamless guest experience in a fast-paced hospitality setting.

Join a team that values care, inclusivity and development opportunities, with benefits including discounted stays, free meals on duty, and health schemes. This role supports a frontline guest-facing environment in the UK.

Qualifications

• Front desk experience or hospitality background preferred.
• Excellent verbal and written communication skills.
• Customer-focused attitude and professional demeanor.

Responsibilities

• Check guests in and out, ensuring accurate entry of details into the system.
• Assist guests with requests, bookings, and information during their stay.
• Process payments and handle cashiering accurately and securely.
• Address and resolve guest complaints promptly and professionally.

Skills

Guest service

Communication

Organisation

Hospitality

Job description

Crimson Hotels is seeking a friendly receptionist to warmly welcome guests, check them in, and assist with requests and reservations at the Double Tree by Hilton London West End. You will handle payments and ensure a seamless guest experience in a fast-paced hospitality setting.

Join a team that values care, inclusivity and development opportunities, with benefits including discounted stays, free meals on duty, and health schemes. This role supports a frontline guest-facing environment in the UK.