Hotel Receptionist: Guest Experience & Upsell Pro

Doubletree By Hilton London Angel Kings Cross; Greater London; In loco; GBP 19.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel discounts

Learning & progression

Staff meals on duty

Free parking

Leisure club access

Staff recognition awards

Annual social events

Refer a friend bonus

Uniform provided

Descrizione del lavoro

DoubleTree by Hilton London Angel Kings Cross is seeking a friendly and proactive Receptionist to join our front desk team. You will warmly greet guests, manage check-in/out processes and answer queries with professionalism in a fast-paced hotel environment.

We value a passion for hospitality, excellent customer service, teamwork, and basic IT skills to handle reservations, billing systems, and guest requests.

Competenze

• Passionate and willingness to learn.
• Exceptional customer service - someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Mansioni

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out.
• Assist with guest queries in a timely and efficient manner.
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations.

Conoscenze

Exceptional customer service

Team player

IT proficiency

Work under pressure

Willingness to learn

Descrizione del lavoro

DoubleTree by Hilton London Angel Kings Cross is seeking a friendly and proactive Receptionist to join our front desk team. You will warmly greet guests, manage check-in/out processes and answer queries with professionalism in a fast-paced hotel environment.

We value a passion for hospitality, excellent customer service, teamwork, and basic IT skills to handle reservations, billing systems, and guest requests.