Guest Experience Lead – Lounge & Services

Hilton; Greater London; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Job summary

Hilton in London is seeking an Assistant Guest Experience Manager to lead the Executive Lounge and guest services operations. You will drive service excellence, monitor guest satisfaction, and oversee day-to-day operations to ensure memorable experiences for every guest.

You will manage budgeting, forecasting, policy enforcement, and special projects, while inspiring and coaching the team. The role offers a full-time schedule with a competitive salary and the chance to grow within a global

Qualifications

• Proven experience in guest services management and operations.
• Track record of improving guest satisfaction and service quality.
• Experience leading and developing a team in a hospitality setting.

Responsibilities

• Oversee guest services operations at the Executive Lounge.
• Monitor guest satisfaction and drive service improvements.
• Lead budgeting, forecasting, policy enforcement, and projects.
• Supervise and coach team members to maintain a positive climate.

Skills

Guest services

Leadership

Budgeting

Customer service

Coaching

Job description

Hilton in London is seeking an Assistant Guest Experience Manager to lead the Executive Lounge and guest services operations. You will drive service excellence, monitor guest satisfaction, and oversee day-to-day operations to ensure memorable experiences for every guest.

You will manage budgeting, forecasting, policy enforcement, and special projects, while inspiring and coaching the team. The role offers a full-time schedule with a competitive salary and the chance to grow within a global