Reception Manager

HWREN-Front Office; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Reception Manager in Greater London to oversee the Front Office team, ensuring exceptional service. The role requires strong leadership and organizational skills, with a focus on guest satisfaction and revenue growth through upselling. Candidates should have hotel experience, proficiency in management, and a positive attitude. Competitive salary and numerous employee benefits are offered. This position provides opportunities for career advancement within the organization.

Benefits

Competitive salary

28 days holiday, increased after 5 years

Free meals on duty

Complimentary on-site parking

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Cycle to work scheme

UK attraction discounts

Life assurance scheme

Wage stream

Employee assistance programme

Recognition awards

Qualifications

• Proven experience of managing, coaching and developing teams.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• High standard of English, both written and spoken.

Responsibilities

• Lead the Front Office team to meet guests' needs.
• Manage guest feedback scores and revenue potential through upselling.
• Implement sales and marketing policies.
• Handle guest concerns promptly and efficiently.
• Train the team to maintain high standards.
• Manage rotas and administration relating to groups and flights.

Skills

Leadership and motivational abilities

Attention to detail

Communication skills

Interpersonal skills

Organizational skills

Ability to use initiative

Ability to work under pressure

Familiarity with Opera PMS

Microsoft Office proficiency

Education

Experience in a similar position within a 4-star hotel

Job description

About us

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do

Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests’ expectations throughout their stay.

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Manage and oversee all groups and delayed flight arrivals and associated administration.

More about you

• Strong leadership and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience of managing, coaching and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• High standard of English, both written and spoken.

What’s in it for you

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: To be discussed