Reception Manager

Accor; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Greater London is looking for a dedicated Reception Manager to lead their front desk team and ensure exceptional guest experiences. The ideal candidate will have a strong background in front office operations, proven leadership skills, and knowledge of Opera Cloud software. Responsibilities include managing daily operations, assisting guests during check-in/check-out, and maximizing room revenue through upselling. This role offers the opportunity to work in a dynamic environment focused on delivering high-quality service.

Qualifications

• Proven experience in front office operations in a supervisory or managerial role.
• Strong leadership abilities to inspire and manage a team.
• Outstanding communication and interpersonal skills.

Responsibilities

• Lead the front desk team to ensure exceptional guest experiences.
• Assist guests with check-in/check-out and manage transactions.
• Maximize room revenue by upselling to higher rate categories.

Skills

Leadership skills

Customer service

Multitasking

Communication

Knowledge of Opera Cloud software

Tools

Opera Cloud

Job description

Company Description

Job Description

We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.

Key Responsibilities :

• Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
• Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
• Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
• Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
• Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
• Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
• Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
• Lead and motivate the front office team to maintain high standards of service and operational efficiency
• Perform any related duties and special projects as requested by the Room Division Manager

Qualifications

Right to work in the UK

Proven experience in front office operations with a strong track record in a supervisory or managerial capacity

Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team

Strong knowledge of Opera Cloud software

Outstanding communication and interpersonal skills, with a genuine passion for guest service

Ability to multitask and thrive in a fast-paced, detail‑oriented environment

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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