Reception Manager

Roka - Mayfair; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium dining establishment in City of Westminster seeks an enthusiastic Reception Manager to join their vibrant team. The ideal candidate will have proven experience in a high-volume restaurant environment and a passion for hospitality. You will lead the front-of-house operations, ensuring that each guest experiences exceptional service from arrival to departure. The role offers opportunities for career growth, world-class training, and exclusive dining discounts across the Azumi group.

Benefits

World-Class training

Global opportunities

Family Meals

Dining discount

Rewards & Recognition

Qualifications

• Proven experience as a Reception Manager in a premium, high-volume restaurant environment.
• Ability to run a busy booking system.
• Skilled in creating memorable moments for every guest.

Responsibilities

• Lead the front-of-house team ensuring exceptional hospitality.
• Inspire your team to provide outstanding service.
• Ensure every guest enjoys a warm, memorable welcome.

Skills

Genuine love for hospitality

Experience as a Reception Manager

Collaborative spirit

Customer-focused approach

Tools

7Rooms

Job description

Reception Manager - ROKA Mayfair

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: R represents the vibrant atmosphere, while K symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA Mayfair. As a key member of our front‑of‑house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Reception Managers are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our Ideal Reception Manager

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Reception Manager in a premium, high‑volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• Skilled running a busy book, and experience with 7Rooms preferable
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World‑Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job - it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Compensation: Competitive salary