Reception Manager

Sky UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel brand in the City of London is seeking an experienced Reception Manager to lead their front-of-house team. You will oversee all front desk operations, ensuring a seamless check-in/check-out process while inspiring your reception team to deliver exceptional service. The ideal candidate has at least two years of leadership experience in hospitality, strong customer service skills, and proficiency with property management systems. This role offers a competitive salary and opportunities for career progression.

Benefits

Career development opportunities

Supportive management team

Competitive salary and staff benefits

Qualifications

• Minimum of two years' experience in a similar front desk leadership role.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong customer service skills with a genuine passion for guest experiences.

Responsibilities

• Oversee front desk operations ensuring seamless guest experiences.
• Lead and inspire the reception team.
• Manage guest inquiries, special requests, and complaints.

Skills

Leadership

Customer Service

Problem Solving

Communication

Team Motivation

Tools

Property Management Systems

Reservation Software

Job description

We are seeking an experienced and motivated Reception Manager to lead our front‑of‑house team. This key position is responsible for ensuring the smooth and efficient operation of the reception area while delivering an exceptional guest experience from arrival to departure. The successful candidate will oversee all aspects of front desk operations, inspire a high‑performing reception team, and work closely with senior management to continually enhance our service standards. The reception desk is operational 7 days a week, and this role will require flexibility across early, late, and weekend shifts to support the needs of the business.

Responsibilities

• Oversee all front desk operations, ensuring a seamless check‑in/check‑out experience for guests.
• Lead, motivate, and inspire the reception team to deliver warm, attentive, and professional service at all times.
• Manage guest inquiries, special requests, and complaints, ensuring prompt and effective resolution.
• Support reservations and booking processes, providing accurate information and ensuring smooth communication between departments.
• Schedule reception staff to ensure sufficient coverage during peak and off‑peak periods.
• Promote hotel services and facilities through effective sales techniques to maximise revenue opportunities.
• Coordinate with other hotel departments to support guest needs and deliver a cohesive service experience.
• Produce performance reports and assist senior management in analysing data to drive operational improvements.
• Ensure that all reception procedures, standards, and policies are followed consistently.

Qualifications

• Minimum of two years' experience in a similar front desk leadership role within hospitality.
• Proven ability to lead, manage, and motivate a team in a fast‑paced environment.
• Strong customer service skills with a genuine passion for delivering exceptional guest experiences.
• Solid understanding of front desk operations, guest relations, and reservations support.
• Proficiency with property management systems and reservation/booking software.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and confidence in handling guest issues professionally.

Benefits

• Opportunity to lead a key department within a prestigious 4‑star hotel.
• Supportive management team and excellent working environment.
• Career development and progression opportunities.
• Competitive salary and staff benefits.
• A rewarding role where you can make a real impact on guest satisfaction and team performance.

If you are passionate about hospitality, excel in guest service, and have the leadership skills to guide a successful reception team, we would love to hear from you.