Reception Manager

Engel & Jang (Rexangel Limited); City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant restaurant and bar in London seeks an experienced Reception & Reservations Manager to lead front-of-house operations. The ideal candidate will possess excellent leadership and communication skills, ensuring a seamless guest experience while managing bookings and staff. With a focus on customer service and operational efficiency, this role offers opportunities for career growth. Flexible working hours and a fun work environment are included.

Benefits

Opportunities for career growth

28 to 30 days holiday per year

Meal on duty

Reward programs and long service awards

Qualifications

• Previous experience in a supervisory or managerial role in reception or reservations.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily reception and reservations operations.
• Lead, train, and manage reception and reservations staff.
• Manage all bookings, enquiries, and guest communications.

Skills

Leadership

Organizational skills

Communication skills

Customer service orientation

Tools

Reservation systems

Front desk systems

Job description

Join the team of an amazing restaurant, bar & events space, Engel & Jang, situated in the Mezzanine of the iconic Royal Exchange.

We are looking for an experienced and dynamic Reception & Reservations Manager to lead our front-of-house and reservations operations. The ideal candidate will be a professional, highly organized, and approachable individual with excellent communication skills and a passion for delivering exceptional guest experiences. You will be responsible for managing the reception coordinating bookings, and ensuring smooth operations across all guest touchpoints.

Key Responsibilities:

• Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
• Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
• Manage all bookings, enquiries, and guest communications across multiple channels.
• Coordinate with other departments to ensure smooth service and event execution.
• Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
• Handle guest feedback and complaints professionally and promptly.
• Ensure compliance with health, safety, and data protection policies.
• Prepare reports on reservations, guest flow, and operational performance.

Requirements:

• Previous experience in a supervisory or managerial role in reception, reservations, or front-of-house.
• Excellent leadership, organizational, and communication skills.
• Professional and approachable, with strong customer service orientation.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Proficiency with reservation and front desk systems.
• Availability to work flexible hours, including evenings and weekends.

What we can offer:

• Opportunities for career growth – internal training and succession plans for rapid promotion.
• Salary to be discussed at the interview.
• Monday to Saturday schedule.
• 28 to 30 days holiday per year (increasing with years of service).
• Meal on duty.
• Reward programs and long service awards.
• A fun, vibrant, and dynamic work environment.

Compensation: To be discussed