Reception Host: Warm Welcomes, Guest Wins & Growth

Village Hotels; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted stays

Food & Drink discount

Wagestream benefits

High Street discounts

Electric car salary sacrifice

Job summary

Village Hotels is seeking a friendly Reception Host to welcome guests, guide them through self-check-in, and ensure a smooth arrival and departure flow. You will engage guests on property services, help resolve issues on the floor, and support a vibrant, guest‑focused lobby environment.

Experience in hospitality is valued, but personality and energy are prioritized. You will join a team that values ownership, integrity, and continuous development, with opportunities to grow within the Village

Responsibilities

• Own the lobby and guide guests to self-check-in.
• Resolve complaints on the spot with empathy to prevent escalation.
• Upsell Food & Beverage, meetings and events to guests.
• Maintain front‑of‑house standards and cash handling.

Job description

Village Hotels is seeking a friendly Reception Host to welcome guests, guide them through self-check-in, and ensure a smooth arrival and departure flow. You will engage guests on property services, help resolve issues on the floor, and support a vibrant, guest‑focused lobby environment.

Experience in hospitality is valued, but personality and energy are prioritized. You will join a team that values ownership, integrity, and continuous development, with opportunities to grow within the Village