Reception Host: Guest Experience Champion

Village Hotels - Eastleigh; Chandler's Ford; In loco; GBP 12.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & Wellbeing

Hotel Stays

Food & Drink Discount

Financial Benefits

Training & Culture

Descrizione del lavoro

Village Hotels - Eastleigh is seeking a likeable Reception Host to greet guests, guide them to self-check-in, and provide a vibrant, human welcome. You will be on the floor, proactively solving small issues and ensuring every guest feels valued during their stay.

Great attitude and energy matter most; previous hotel experience helps, but your personality and chatty nature are what we reward with support, training and growth opportunities in the Village.

Competenze

• Friendly, guest-focused approach.
• Strong communication and problem-solving abilities.
• Willingness to learn and adapt in a hospitality environment.

Mansioni

• The Welcome: guiding guests to self-check-in and offering a warm, friendly face.
• The Problem Solving: resolving issues on the spot with empathy and calm.
• The Commercial Hustle: upselling Food & Beverage, meetings, and events.
• The Operations: maintaining high standards, cash handling, and front-of-house upkeep.

Conoscenze

People skills

Energetic personality

Customer service orientation

Descrizione del lavoro

Village Hotels - Eastleigh is seeking a likeable Reception Host to greet guests, guide them to self-check-in, and provide a vibrant, human welcome. You will be on the floor, proactively solving small issues and ensuring every guest feels valued during their stay.

Great attitude and energy matter most; previous hotel experience helps, but your personality and chatty nature are what we reward with support, training and growth opportunities in the Village.