Reception Host: Warm Front Desk & Guest Experience

Village Hotels; Lancashire; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Village Hotels is seeking a Reception Host to be the absolute face of the property in Lancashire. With self-check-in terminals in play, you’ll guide guests, greet warmly, and step in to help when tech feels overwhelming.

You will balance hospitality with problem-solving, turning concerns into positives on the spot, while actively promoting our Food & Beverage facilities, meetings, and events to enhance guest experiences.

Qualifikationen

• Hospitality or customer service experience preferred.
• Friendly, energetic personality with ability to upsell.
• Comfortable guiding guests to self-check-in terminals.
• Willing to engage guests and maintain high standards.

Aufgaben

• Own the lobby and welcome guests on arrival.
• Resolve guest issues on the spot with courtesy and empathy.
• Upsell Food & Beverage, meetings, and events.
• Maintain front-of-house standards and assist with briefings.

Kenntnisse

Customer service

Communication

Hospitality

Upselling

Tools

POS software

Self-check-in kiosks

Jobbeschreibung

Village Hotels is seeking a Reception Host to be the absolute face of the property in Lancashire. With self-check-in terminals in play, you’ll guide guests, greet warmly, and step in to help when tech feels overwhelming.

You will balance hospitality with problem-solving, turning concerns into positives on the spot, while actively promoting our Food & Beverage facilities, meetings, and events to enhance guest experiences.