Hotel Reception Host - Warm Welcome, Smart Problem-Solver

Village Hotels - Farnborough; England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Gym Membership

Hotel stays

Food & drink discount

Friends & family discount

Brand discounts

Employee support

Job summary

Village Hotels Farnborough is seeking an Reception Host to be the first and last impression for guests. You will warmly greet arrivals, guide guests to self-service check-in terminals, and provide hands-on help to ensure a smooth check-in and departure.

You’ll handle guest questions, resolve issues with empathy, and upsell our food and beverage options. This busy role thrives on friendly energy, strong communication, and a team spirit that keeps the lobby welcoming at all times.

Qualifications

• Experience delivering warm, personalised hospitality.
• Ability to assist guests at self-service check-in terminals.
• Willingness to upsell food and beverage.
• Positive, energetic attitude and problem solving.

Responsibilities

• Give a genuine welcome to every guest.
• Direct guests to self-service terminals and assist as needed.
• Resolve complaints politely on the spot or escalate when necessary.

Skills

Customer service

Communication

Teamwork

Problem solving

Guest relations

Job description

Village Hotels Farnborough is seeking an Reception Host to be the first and last impression for guests. You will warmly greet arrivals, guide guests to self-service check-in terminals, and provide hands-on help to ensure a smooth check-in and departure.

You’ll handle guest questions, resolve issues with empathy, and upsell our food and beverage options. This busy role thrives on friendly energy, strong communication, and a team spirit that keeps the lobby welcoming at all times.