Reception Host

The Twenty Two London - Restaurant Maitre D; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel and restaurant in the City of Westminster seeks a dedicated F&B Receptionist. You will be the first point of contact, managing reservations and ensuring seamless guest experiences. Ideal candidates have strong communication and organisational skills with experience in luxury settings. The role includes working varied shifts and providing excellent customer service. This position offers competitive benefits and a dynamic work environment.

Benefits

Employee Assistance Programme

Employee Referral Scheme: £1,000

Birthday off

30% staff discount in the restaurant

Qualifications

• Previous experience in a guest-facing or reservations role, ideally in luxury hospitality.
• Polished, professional manner.
• Flexibility to work varied shifts, including evenings and weekends.

Responsibilities

• Manage reservations, seating plans, and guest lists efficiently.
• Liaise with the restaurant and bar teams for seamless service.
• Handle guest feedback or requests promptly.

Skills

Excellent communication skills

Organisational skills

Multitasking abilities

Familiarity with reservations systems

Job description

Join our team as an F&B Receptionist

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.

The Role

• Act as the first point of contact for all guests dining in our restaurant and private members’ club.
• Manage reservations, guest enquiries, and bookings efficiently using our reservations system.
• Provide a warm, professional welcome to every guest and ensure their dining experience starts seamlessly.
• Coordinate closely with the restaurant, bar, and kitchen teams to ensure smooth guest flow and excellent service standards.
• Handle guest requests, feedback, and special requirements courteously and professionally.

About U

The Twenty Two is a privately owned, luxury 31‑bedroom hotel with an all‑day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.

You will have

• Previous experience in a guest‑facing or reservations role, ideally within a luxury hospitality setting.
• Excellent communication skills and a polished, professional manner.
• Strong organisational and multitasking abilities.
• Familiarity with reservations systems (e.g., SevenRooms, OpenTable) is advantageous but not essential.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities

• Manage reservations, seating plans, and guest lists efficiently.
• Liaise with the restaurant and bar teams to ensure a seamless service flow.
• Welcome and seat guests professionally while maintaining service standards.
• Handle guest feedback or requests promptly and discreetly.
• Support with administrative tasks related to reservations and guest records.

What’s in It for You?

• We value our people and believe in rewarding hard work and commitment.

Employee Benefits

• Available from day one:
• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.