Reception & Customer Experience Specialist

Weston College; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Weston College is seeking a motivated Customer Services Assistant to provide a responsive reception service and superior customer experience. The role supports switchboard, CIS team clerical tasks, and communication channels including Livechat, email and WhatsApp.

This is a full-time position (37 hours/week) with normal hours 08:00–17:30, Monday to Friday, with flexibility for business needs and occasional early/late/weekend events.

Qualifications

• Must demonstrate strong customer service ethos.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exemplary reception experience and maintain college reputation.
• Manage reception areas to high presentation standards.
• Operate switchboard and support with communications (Livechat, email, WhatsApp).
• Coordinate with caretaking and first aid services as needed.
• Assist with college communications and respond to enquiries.
• Aim for a high phone answer rate and transfer calls efficiently.
• Engage as a team player within department and college group.
• Maintain professional, warm, and courteous phone manner.
• Ensure delivery of wholly customer-focused service.

Job description

Weston College is seeking a motivated Customer Services Assistant to provide a responsive reception service and superior customer experience. The role supports switchboard, CIS team clerical tasks, and communication channels including Livechat, email and WhatsApp.

This is a full-time position (37 hours/week) with normal hours 08:00–17:30, Monday to Friday, with flexibility for business needs and occasional early/late/weekend events.