Customer Services Assistant

Weston College; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Weston College is seeking a motivated Customer Services Assistant to provide a responsive reception service and superior customer experience. The role supports switchboard, CIS team clerical tasks, and communication channels including Livechat, email and WhatsApp.

This is a full-time position (37 hours/week) with normal hours 08:00–17:30, Monday to Friday, with flexibility for business needs and occasional early/late/weekend events.

Qualifications

• Must demonstrate strong customer service ethos.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exemplary reception experience and maintain college reputation.
• Manage reception areas to high presentation standards.
• Operate switchboard and support with communications (Livechat, email, WhatsApp).
• Coordinate with caretaking and first aid services as needed.
• Assist with college communications and respond to enquiries.
• Aim for a high phone answer rate and transfer calls efficiently.
• Engage as a team player within department and college group.
• Maintain professional, warm, and courteous phone manner.
• Ensure delivery of wholly customer-focused service.

Job description

We are looking for a motivated Customer Services Assistant to provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation. The successful candidate will assist switchboard services, provide a clerical support to the CIS team where required and assist with all communication services including, but not limited to, Livechat, email and WhatsApp. This is a full-time position (37 hours per week). Working Pattern Normal working hours are: 08:00 -17:30 Monday - Friday, flexible for business needs. However, adjusted working hours (and location) can occur without notice to meet the business need. Early morning, evening and weekend working is essential for specific events and a mandatory element of the role., Manage and provide outstanding reception services.

• Provide all customers with an exemplary experience ensuring the college's reputation as an outstanding learning and training provider.
• Manage presentation and functionality of reception areas ensuring high standards.
• Radio calls for caretaking and first aid requirements, including emergency services contact.
• Support with switchboard services
• Provide outstanding customer service to all callers, transferring calls efficiently to the most appropriate area / person within the College Group.
• 95% answer rate for all phone lines into the College switchboard.
• Adjusting responses to ensure appropriateness for the whole College Group.
  A Team player, committed to working effectively and supportively with others, both within the department and the wider college.
• Professional, warm and have a friendly manor with exceptional interpersonal skills.
• Able to demonstrate a polite, effective and efficient phone manner and customer Service skills.
• Commited to the delivery of a wholly customer-focused service.