Reception/Administrator

Marfleet Group Practice; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Hull is seeking two reception/administrators to assist in the smooth running of the practice. The role involves providing excellent patient care, handling requests, and performing various administrative duties. Candidates should have a good standard of English and Maths, and experience in customer service, particularly within the NHS is preferred. The position offers £12.21 per hour, increasing to £12.60 after probation.

Qualifications

• Customer service experience essential.
• Experience in NHS and administration preferred.

Responsibilities

• Assist in the smooth running of the practice.
• Provide excellent patient care.
• Deal with patient requests via various communication channels.
• Record sensitive information competently.

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Education

Good standard of English and Maths

Job description

We are looking for 2 reception/Administrators to work at Marfleet Group Practice.

The hours will be between 8am - 6.30pm Monday - Friday - 20 Hours per week - To be discussed at interview.

Main duties of the job

To undertake a variety of administrative duties to assist in the smooth running of the Practice and to help the Practice to achieve its objective.

Be part of a team, working and supporting each other.

To provide excellent patient care.

To deal with the patient requests either face to face, telephone or via electronic communications.

Liasing with other service users.

About us

Marfleet Group Practice is a face paced, forward thinking training practice with over 15,000 patients.

We have a team of GP's, Nurses, Healthcare Assistants and a wide range of clinical staff.

Job responsibilities

To provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts, the information may be of a sensitive nature and there may be barriers to understanding.

To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Practice standards of customer service.

To understand security/health and safety processes and procedures, as required, relevant to the area of work.

To accurately record information.

To contribute to team meetings.

To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff.

To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.

To deal with incoming/outgoing mail in accordance with the workplace procedures.

Maintain up to date knowledge to effectively move and handle equipment in a safe and effective manner.

Provide routine information to clients and carers eg in relation to appointments, correspondence, information, venues/security.

Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality.

May comment on policies, procedures, or possible developments relative to the area of work.

To use office equipment in an appropriate manner, reporting any faults following the recognised Practice procedure.

Provide cover for colleagues, working flexibly to meet the needs of the service.

Provide To work towards the objectives agreed in own Performance and Development Review.

To input data onto computerised systems.

To maintain records both manually and electronically, producing routine information as required.

Works within well established procedures.

Work is managed rather than supervised.

Uses own initiative to resolve problems of a client/customer service or administrative nature within pre-defined limits.

It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.

Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.

Person Specification

Qualifications

• Good standard of English and Maths
• Experience of using software packages, including Microsoft Word/Outlook
• Previous Applicants Do Not Need To Apply

Experience

• Customer Service Experience
• NHS and Administration Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hourTo increase to £12.60 after completion of probation