Reception & Admin Assistant for NHS Services

CNTW NHS Foundation Trust; Ashington; On-site; GBP 19,000 - 23,000; Full time

Job summary

The CNTW NHS Foundation Trust invites applications for a reception administration role supporting the Northumberland Recovery Partnership and North Tyneside Recovery Partnership in Ashington, Blyth and Wallsend. You will greet clients, answer calls, and coordinate with clinical colleagues to keep the service running smoothly. The role runs Monday to Friday from 8.30 a.m.

to 5.00 p.m. with a weekly late clinic rota.

Qualifications

• Excellent communication, customer service and organisational skills.
• Ability to interact with a variety of people and work as part of a team.
• Experience with office procedures and IT skills is advantageous.

Responsibilities

• Meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend.
• Receiving client telephone calls and answering queries.
• Liaising with clinical colleagues on telephone calls and queries relating to clients.
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead.
• Managing incoming and outgoing post in line with service requirements and Trust policies.

Skills

Communication

Customer service

Organisation

Job description

The CNTW NHS Foundation Trust invites applications for a reception administration role supporting the Northumberland Recovery Partnership and North Tyneside Recovery Partnership in Ashington, Blyth and Wallsend. You will greet clients, answer calls, and coordinate with clinical colleagues to keep the service running smoothly. The role runs Monday to Friday from 8.30 a.m.

to 5.00 p.m. with a weekly late clinic rota.