Administration Assistant

CNTW NHS Foundation Trust; Ashington; On-site; GBP 19,000 - 23,000; Full time

Job summary

The CNTW NHS Foundation Trust invites applications for a reception administration role supporting the Northumberland Recovery Partnership and North Tyneside Recovery Partnership in Ashington, Blyth and Wallsend. You will greet clients, answer calls, and coordinate with clinical colleagues to keep the service running smoothly. The role runs Monday to Friday from 8.30 a.m.

to 5.00 p.m. with a weekly late clinic rota.

Qualifications

• Excellent communication, customer service and organisational skills.
• Ability to interact with a variety of people and work as part of a team.
• Experience with office procedures and IT skills is advantageous.

Responsibilities

• Meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend.
• Receiving client telephone calls and answering queries.
• Liaising with clinical colleagues on telephone calls and queries relating to clients.
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead.
• Managing incoming and outgoing post in line with service requirements and Trust policies.

Skills

Communication

Customer service

Organisation

Job description

Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Northumberland Recovery Partnership (NRP) and North Tyneside Recovery Partnership (NTRP), in Ashington, Blyth and Wallsend respectively. NRP and NTRP, in partnership with Waythrough, covers all drug and alcohol services within Northumberland and North Tyneside and is an ageless service. Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life. The administration team supports clinical colleagues to deliver this service. The administration team consists of an Admin Team Lead, Administration Officers and Administration Assistants. The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m. There is also 1 late clinic a week which is covered on a rota basis, The main duties of the role will be:

• meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend
• Receiving client telephone calls and answering queries
• Liaise with clinical colleagues on telephone calls and queries relating to clients
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead
• Managing incoming and outgoing post in line with service requirements and Trust policies

You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service. The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.