NHS Admin Assistant — Frontline Patient Services

Cardiff and Vale University Health Board; Wallsend; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Northumberland and North Tyneside is seeking an administrator to support clinical colleagues in delivering a compassionate, efficient service. The full-time role is Monday to Friday with a rota to cover 8:30 a.m. – 5:00 p.m., plus one late clinic per week.

You will welcome clients at Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend, answer calls, process queries, and maintain patient information with strong IT skills and confidentiality.

Qualifications

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent).
• GCSE/O-Level English or equivalent education.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Proficient with Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Meeting and welcoming clients at Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend.
• Receiving client telephone calls and answering queries.
• Liaising with clinical colleagues on telephone calls and queries relating to clients.
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead.
• Managing incoming and outgoing post in line with service requirements and Trust policies.

Skills

Typing

Office software

Communication

Customer service

Education

GCSE English

NVQ Level 2 in Business Administration

O-Level/ GCSE or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

NHS Northumberland and North Tyneside is seeking an administrator to support clinical colleagues in delivering a compassionate, efficient service. The full-time role is Monday to Friday with a rota to cover 8:30 a.m. – 5:00 p.m., plus one late clinic per week.

You will welcome clients at Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend, answer calls, process queries, and maintain patient information with strong IT skills and confidentiality.