Healthcare Admin & Reception Specialist

CNTW NHS Foundation Trust; Jarrow; On-site; GBP 21,000 - 26,000; Full time

Job summary

CNTW NHS Foundation Trust in Jarrow is seeking a motivated Receptionist/Admin Assistant to join the South Tyneside Community Treatment Team at Palmer Hospital. This full-time role runs Monday to Friday, 9:00am – 5:00pm, and involves welcoming patients, answering calls, and providing comprehensive admin support across the service.

You will use your NHS customer-service experience to manage a busy reception, type appointment letters, scan documents, update the RIO system, handle post and

Qualifications

• Previous administrative experience, ideally within a similar environment.
• Experience handling reception duties and communications.
• Good IT skills and ability to update databases.

Responsibilities

• Act as first point of contact on reception, greeting patients and visitors.
• Answer and route calls and assist clinical colleagues.
• Type appointment letters and clinic letters for the team.
• Scan documents and update the RIO patient information system.
• Manage incoming/outgoing post and order supplies.
• Report estates issues and maintain confidentiality.
• Participate in relevant training for the role.

Skills

Administrative experience

Reception duties

Communication skills

IT skills

Tools

RIO patient information system

Microsoft Office

Job description

CNTW NHS Foundation Trust in Jarrow is seeking a motivated Receptionist/Admin Assistant to join the South Tyneside Community Treatment Team at Palmer Hospital. This full-time role runs Monday to Friday, 9:00am – 5:00pm, and involves welcoming patients, answering calls, and providing comprehensive admin support across the service.

You will use your NHS customer-service experience to manage a busy reception, type appointment letters, scan documents, update the RIO system, handle post and