Patient-Facing Admin Assistant & Receptionist (Part-Time)

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Sunderland; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Flexible working

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking an Administrative Assistant for a part-time 15-hour week role at Monkwearmouth Hospital in Sunderland. The post involves reception duties, patient contact, and comprehensive administrative support to clinical teams.

The successful candidate will join a busy NHS service, must have NVQ2 in Business Admin and be able to work flexibly across service needs. DBS may apply and salary is pro rata to hours worked.

Qualifications

• Good general level of education to O-Level/ GCSE or equivalent
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint.
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment

Responsibilities

• Provide comprehensive administrative and reception support to the clinical teams.
• Greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties.
• Managing a shared inbox, arranging appointments and meetings, updating RiO patient information system, typing correspondence and reports.
• Taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues.
• Support the wider administrative team and contribute to the day-to-day running of the service.
• Use initiative, prioritise workload, maintain confidentiality and meet deadlines.

Skills

Communication skills

Organisational skills

Data entry

NHS environment knowledge

Confidentiality awareness

Education

GCSE/O-Level equivalent

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Tools

Microsoft Office Suite

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking an Administrative Assistant for a part-time 15-hour week role at Monkwearmouth Hospital in Sunderland. The post involves reception duties, patient contact, and comprehensive administrative support to clinical teams.

The successful candidate will join a busy NHS service, must have NVQ2 in Business Admin and be able to work flexibly across service needs. DBS may apply and salary is pro rata to hours worked.