Administration Assistant

Cardiff and Vale University Health Board; Wallsend; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Northumberland and North Tyneside is seeking an administrator to support clinical colleagues in delivering a compassionate, efficient service. The full-time role is Monday to Friday with a rota to cover 8:30 a.m. – 5:00 p.m., plus one late clinic per week.

You will welcome clients at Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend, answer calls, process queries, and maintain patient information with strong IT skills and confidentiality.

Qualifications

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent).
• GCSE/O-Level English or equivalent education.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Proficient with Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Meeting and welcoming clients at Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend.
• Receiving client telephone calls and answering queries.
• Liaising with clinical colleagues on telephone calls and queries relating to clients.
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead.
• Managing incoming and outgoing post in line with service requirements and Trust policies.

Skills

Typing

Office software

Communication

Customer service

Education

GCSE English

NVQ Level 2 in Business Administration

O-Level/ GCSE or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

NRP and NTRP, in partnership with Waythrough, covers all drug and alcohol services within Northumberland and North Tyneside and is an ageless service. Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life. The administration team supports clinical colleagues to deliver this service. The administration team consists of an Admin Team Lead, Administration Officers and Administration Assistants. The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m. There is also 1 late clinic a week which is covered on a rota basis.

Responsibilities

• meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend
• Receiving client telephone calls and answering queries
• Liaise with clinical colleagues on telephone calls and queries relating to clients
• Monitoring inboxes and actioning queries with guidance from the Admin Team Lead
• Managing incoming and outgoing post in line with service requirements and Trust policies
  You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.,

Qualifications and Requirements

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language, NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Ability to maintain and update Patient Information Database(s)
• Good communication and interpersonal skills, both verbal and written
• Good working knowledge of office procedures ideally in an NHS environment, Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working with paper-based and electronic filing systems
• Calm and resilient and able to maintain professionalism
  We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.