Realtime Application Support Engineer

SP Electricity North West; Greater Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major utility provider in Greater Manchester is seeking a Realtime Systems Application Engineer to support and develop Electricity Control Systems. The ideal candidate will possess extensive IT support knowledge, along with strong skills in telemetry systems, Powershell scripting, and programming. This role emphasizes collaboration with teams to ensure quality service delivery and technical problem-solving. Successful candidates will benefit from a robust employee rewards program, including an annual bonus, healthcare, and opportunities for professional development.

Benefits

Annual bonus scheme

25 days annual leave

Private Healthcare

Employee rewards portal

Market-leading contributory pension scheme

Employee assistance programme

Professional development opportunities

Qualifications

• An understanding of telemetry infrastructure and system interdependencies.
• Extensive knowledge of IT support and development activities.
• Knowledge of ITIL processes and Powershell scripting.

Responsibilities

• Support and develop the Electricity Control Systems (ECS).
• Manage incidents and engage with internal stakeholders.
• Ensure best practices and processes are adhered to.

Skills

Understanding of telemetry infrastructure and system interdependencies

Extensive knowledge of IT support and software development lifecycle

ITIL processes

Powershell scripting

OpenShift

SQL and database management

UNIX / Linux and Windows operating systems

Web based technologies (Java, JavaScript, PHP)

Python scripting

Version control systems (subversion, mercurial, GIT)

Technical architecture design for high availability systems

Job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity : Realtime Systems Application Engineer

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

As Application Support Engineer you will support and develop the Electricity Control Systems (ECS) by providing technical triaging and second line application support capability for a number of important applications. The successful candidate will ensure the correct priority and severity are assigned and engage with internal stakeholders to eliminate internal issues and re-assign to the appropriate internal team where necessary.

You will, in conjunction with the team lead, manage any incidents that have been re-assigned to external third parties following technical triaging to ensure service levels are being met.

You will work closely with peers including the Real Time Systems Support team and Service Management to leverage necessary skills and that best practice and processes are adhered to.

You will also ensure acceptable workarounds are in place and permanent solutions are defined and delivered to meet service levels and deliver agreed minor changes which may fall under the team remit.

This is a professional role requiring integrity and commitment, together with the ability to work to tight deadlines.

What we’re looking for

• An understanding of telemetry infrastructure and system interdependencies;
• Extensive knowledge of IT support and development activities, encompassing the full Software Development lifecycle;
• Knowledge of all items listed below with an in depth knowledge of a significant number :
• ITIL processes;
• Powershell scripting;
• OpenShift;
• SQL and database management activities;
• UNIX / Linux and Windows operating systems, scripting etc.;
• Programming in web based technologies including Java, JavaScript, PHP and microservice frameworks is essential;
• Python scripting language would be an advantage;
• Experience in version control systems such as subversion, mercurial, GIT;
• Technical architecture design and development for high availability systems.

What we’re offering

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [e-mail] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre‑employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, BS7858 checks and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.