Lettings Operations Coordinator - Client & Admin Support

Knight Frank Services Company Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Knight Frank is recruiting an Operations Coordinator to join our South Kensington Lettings Team. The role focuses on delivering exceptional customer experience, coordinating lettings administration and supporting cross-functional teams.

You will manage property records, assist with compliance and reporting, and ensure KF systems are used effectively. A London-based, full-time position offering competitive salary and progression within a market-leading firm.

Qualifications

• 3+ years in a similar operations, administration or secretarial role preferred.
• Proficient with Microsoft Office packages.
• Flexibility, adaptability and a cooperative attitude.

Responsibilities

• Provide an exceptional internal and external customer experience in every interaction.
• Assist Department Head with implementation of Customer Experience initiatives.
• Create and manage new property records and instructions on our inhouse system.
• Liaise with clients to obtain necessary documents and feedback.
• Organise and upload EPCs, photos and floorplans (with external suppliers).
• Distribute portal enquiries and assist with relocation corporate searches if required.
• Assist with preparing reports for weekly, monthly and ad hoc meetings.
• Terminate tenancies when instructed.
• Demonstrate high competence in all KF systems (Working Life, HUB, QUBE, Global Life, NorthRow).
• Be a trouble shooter with system processes and procedures.
• Collaborate with wider teams to support offices as and when required.
• Support with new starter and team training.
• Contribute to the roll out of new initiatives and projects.

Skills

Microsoft Office

English proficiency

Attention to detail

Team player

Communication

Tools

Power BI

Job description

Knight Frank is recruiting an Operations Coordinator to join our South Kensington Lettings Team. The role focuses on delivering exceptional customer experience, coordinating lettings administration and supporting cross-functional teams.

You will manage property records, assist with compliance and reporting, and ensure KF systems are used effectively. A London-based, full-time position offering competitive salary and progression within a market-leading firm.