Operations Coordinator — Real Estate Admin & Customer Experience

Knight Frank Group; Weybridge; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank is seeking an Operations Coordinator to support the Weybridge office on a 12-month fixed-term contract, on site at 20 High Street. You will assist the Sales Team and manage a wide range of office and administrative tasks within a collaborative environment.

The role requires a minimum of two years' experience in operations or administration, strong English, and proficient use of Microsoft Office. A proactive, detail-oriented and team-focused approach is essential.

Qualifications

• Minimum of 2 years' experience in a similar operations, administration or secretarial role.
• Proficient in Microsoft Office applications.
• Flexible, adaptable and collaborative approach.
• Calm under pressure.
• Excellent standard of written and spoken English.
• Diligent and efficient.
• Strong attention to detail.
• Self-motivated with a proactive approach.
• Strong team player.

Responsibilities

• Provide exceptional internal and external customer experience in every interaction.
• Assist in answering incoming calls and maintain a tidy office and reception area.
• Support the Department Head with customer experience initiatives and drive Net Promoter Scores.
• Create and manage property activity records, issue Land Registry checks and register new instructions.
• Ensure compliance and data integrity across processes and files.
• Code invoices, reconcile figures and support monthly performance reporting.
• Prepare reports for meetings and assist with marketing materials for regional campaigns.
• Maintain GDPR compliance, information security and office safety protocols.
• Oversee facilities, IT hardware, and office equipment, and support refurbishment projects.

Skills

Attention to detail

Calm under pressure

Team player

Proactive

English proficiency

Tools

Microsoft Office

Job description

Knight Frank is seeking an Operations Coordinator to support the Weybridge office on a 12-month fixed-term contract, on site at 20 High Street. You will assist the Sales Team and manage a wide range of office and administrative tasks within a collaborative environment.

The role requires a minimum of two years' experience in operations or administration, strong English, and proficient use of Microsoft Office. A proactive, detail-oriented and team-focused approach is essential.