Client Experience & Operations Coordinator

Knight Frank Services Company Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Knight Frank is recruiting an Operations Coordinator for our London Sales Office. You will support colleagues, clients and senior stakeholders to ensure smooth daily operations in a fast-paced environment.

The role covers customer experience, sales administration, finance and office management, offering exposure to ISO and GDPR compliance within a leading real estate consultancy. Competitive salary and a collaborative team await.

Qualifications

• Prior experience in a business support, administration or front of house role.
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver an exceptional internal and external customer experience by supporting the Department Head in Customer Experience initiatives and improving the customer journey to enhance Net Promoter Scores.
• Answer incoming and outbound calls and welcome clients.
• Manage external enquiries and refer clients to KF services.
• Admin aspects of the property journey across multiple instructions using our CRM system; ensure compliance and due diligence throughout the sales process.
• Liaise with clients, other service lines and external contractors professionally; generate final invoices and credit notes.
• Approve office contractor invoices; assist with expenses and timesheets; submit Saturday staff timesheets.
• Maintain a tidy and well-organised office environment; ensure safety checks and IT equipment are logged; manage supplies.
• Assist with ISO regulations in office and external audits; adhere to GDPR and data/IT security regulations.
• Prepare reports for management meetings; maintain performance, holidays and absence records; manage team diaries and Saturday rota.

Skills

Customer experience

Diary management

Organisational skills

English grammar

Job description

Knight Frank is recruiting an Operations Coordinator for our London Sales Office. You will support colleagues, clients and senior stakeholders to ensure smooth daily operations in a fast-paced environment.

The role covers customer experience, sales administration, finance and office management, offering exposure to ISO and GDPR compliance within a leading real estate consultancy. Competitive salary and a collaborative team await.