Read more

Penny Post Credit Union; Wolverhampton; On-site; GBP 26,000 - 29,000; Full time

Job summary

Penny Post Credit Union in Wolverhampton is seeking a Customer Service Administrator to join our on-site team. You will handle day-to-day admin duties, process account requests and transactions, and ensure records are accurate across our systems.

You will also respond to member enquiries by phone, email, and in person, delivering clear, professional support while ensuring timely, precise service. This role is permanent and full-time, offering a stable, member-focused environment.

Qualifications

• Organised and accurate handling of records and information.
• Experience in customer service administration or similar office-based role.
• Comfortable working with systems and delivering a high-quality service.

Responsibilities

• Provide day-to-day administrative and member support.
• Process account requests and transactions with accuracy.
• Maintain accurate records and ensure information is correctly recorded in systems.
• Handle member enquiries by telephone, email and face-to-face with clear, professional support.

Skills

Organised

Detail-oriented

Customer service

Job description

We are looking for an organised and detail-focused Customer Service Administrator to join our team in Wolverhampton.

This is an excellent opportunity for someone with experience in customer service administration or a similar office-based role, who enjoys working in a member-focused environment while also taking pride in accurate processing, record keeping and delivering a high-quality service.

The Role

As a Customer Service Administrator, you will provide day-to-day administrative and member support, processing account requests and transactions, maintain accurate records and ensure information is correctly recorded on our systems.

You will also handle member enquiries by telephone, email and face-to-face, providing clear and professional support while ensuring all requests are dealt with accurately and within required timescales.

What We're Looking For

We are looking for someone who is organised, accurate and confident working with systems and information, as well as being comfortable dealing with customers.

Proud member of the Disability Confident employer scheme

Customer Service Administrator

Company: Penny Post Credit Union
Salary: from £25,608 a year
Hours: Full-time
Location: Wolverhampton, WV1 1AA
Working pattern: On-site
Job type: Permanent
Posting date: 7 Oct 2026
Closing date: 25 Oct 2026

Summary

We are looking for an organised and detail-focused Customer Service Administrator to join our team in Wolverhampton.

This is an excellent opportunity for someone with experience in customer service administration or a similar office-based role, who enjoys working in a member-focused environment while also taking pride in accurate processing, record keeping and delivering a high-quality service.

The Role

As a Customer Service Administrator, you will provide day-to-day administrative and member support, processing account requests and transactions, maintain accurate records and ensure information is correctly recorded on our systems.

You will also handle member enquiries by telephone, email and face-to-face, providing clear and professional support while ensuring all requests are dealt with accurately and within required timescales.

What We're Looking For

We are looking for someone who is organised, accurate and confident working with systems and information, as well as being comfortable dealing with customers.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

Customer Service Advisor

£28,000 to £31,000 per year, pro rata

The Big Phone Store

Wolverhampton

On-site Permanent Full time

Administrator

£12.71 to £12.71 per hour

MET Recruitment

On-site Temporary Full time

Accounts Receivable Administrator

£30,000 to £30,000 per year

MET Recruitment

On-site Temporary Full time

Browse more jobs