Detail-Driven Customer Admin (On-Site)

Penny Post Credit Union; Wolverhampton; On-site; GBP 26,000 - 29,000; Full time

Job summary

Penny Post Credit Union in Wolverhampton is seeking a Customer Service Administrator to join our on-site team. You will handle day-to-day admin duties, process account requests and transactions, and ensure records are accurate across our systems.

You will also respond to member enquiries by phone, email, and in person, delivering clear, professional support while ensuring timely, precise service. This role is permanent and full-time, offering a stable, member-focused environment.

Qualifications

• Organised and accurate handling of records and information.
• Experience in customer service administration or similar office-based role.
• Comfortable working with systems and delivering a high-quality service.

Responsibilities

• Provide day-to-day administrative and member support.
• Process account requests and transactions with accuracy.
• Maintain accurate records and ensure information is correctly recorded in systems.
• Handle member enquiries by telephone, email and face-to-face with clear, professional support.

Skills

Organised

Detail-oriented

Customer service

Job description

Penny Post Credit Union in Wolverhampton is seeking a Customer Service Administrator to join our on-site team. You will handle day-to-day admin duties, process account requests and transactions, and ensure records are accurate across our systems.

You will also respond to member enquiries by phone, email, and in person, delivering clear, professional support while ensuring timely, precise service. This role is permanent and full-time, offering a stable, member-focused environment.