Customer Service Assistant

City of Wolverhampton Council; Wolverhampton; Presencial; GBP 10.000 - 11.000; A tiempo parcial

Descripción de la vacante

City of Wolverhampton Council is recruiting a Customer Service Assistant for WV Active roles at Central and Aldersley. The role is part-time (14 hours) with a 6-week rota and occasional weekend shifts. Salary is £9,999–£10,158 (Grade 3).

You’ll be the front-of-house face, helping members achieve fitness goals and promoting services. The position includes DBS checks and a fixed rota reflecting shift work, with a genuine commitment to accessible and inclusive customer service.

Formación

• Customer-focused approach to service delivery.
• Front-of-house responsibilities in a gym/leisure setting.

Responsabilidades

• Deliver excellent customer service as WV Active’s front of house representative.
• Provide a welcoming, warm and professional environment to all visitors.
• Support Sales & Service Manager in sales, retention and administration of memberships.

Conocimientos

Customer service

Front of house

Descripción del empleo

Customer Service Assistant

Salary - £9,999 - £10,158 (Grade 3)

Hours - 14

Contract type - part time - WV Active - Central and Aldersley

Work Style - Permanent - shift work to include occasional weekends

At WV Active we want to hear from you.

6 Week Rota

Wk 1 Thurs 14:15 – 22:15 Fri 14:15 – 21:45

Wk 2 Thur 14:15 – 22:15 Fri 14:15 – 21:45

Wk 3 Mon 15:00 – 19:00 Sat 07:45 – 16:30

Wk 4 Thur 06:16 – 14:15 Fri 06:15 – 14:15

Wk 5 Thur 06:16 – 14:15 Fri 06:15 – 14:15

Wk 6 Mon 15:00 – 19:00 Sat 07:45 – 16:30

• As a Customer Service Assistant, you’ll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward.
• You will deliver excellent customer service as WV Active’s front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer orientated approach in ensuring visitors have the best experience.
• You will support the Sales & Service Manager in sales, retention and administration of memberships. You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.

Special Conditions

This post is subject to the essential qualifications highlighted in the person specification and a DBS check.

Additional Information

For more information please contact Kerry Williams at [e-mail]

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our Working Arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more

Attached Documents

Customer Service Assistant JD-PS 2.docx