Read more

the West Brom; Peacehaven; On-site; GBP 22,000 - 27,000; Full time

Job summary

the West Brom is seeking a Customer Service Advisor at the Great Bridge Branch. This permanent, full-time role offers 35 hours per week on-site, with a split between customer-facing and telephony duties.

Salary starts at £24,923 per year, with a focus on delivering excellent service to our customers. You’ll answer queries, support mortgage and savings products, and help embed our community presence while keeping branch operations secure and efficient.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver exceptional service that customers tell others about.
• Be available to customers in the way that suits them.
• Handle queries confidently about products and services.
• Assist customers whether buying a home or saving, with a positive attitude.
• Stay up to date on products to share knowledge.
• Keep the branch safe and secure during opening/closing.
• Support local branches and strengthen community presence.

Skills

Customer Service

Job description

Customer Service Advisor

Company: the West Brom

Salary: from £24,923 a year

Hours: Full-time

Location: DY4 7AY

Working pattern: On-site

Job type: Permanent

Posting date: 20 Oct 2026

Closing date: 19 Nov 2026

Summary

Customer Service Advisor

Location: Great Bridge Branch

Salary: £24,923 per annum

Contract: Permanent

Hours: 35 hours per week (09.00 - 14.00 Customer Facing, 14.00 - 17.00 Telephony, Monday - Friday / 09.30 - 12.30 Saturday)

We're made for each other

At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it's about our products, services, or anything else customers need.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

• Customer Service Advisor (Newcastle)

  £14.56 to £14.56 per hour

  Brook Street

  Newcastle upon Tyne, Tyne and Wear

  Remote

  Temporary

  Full time

• Principal Accountant - ARB18775

  £57,284 to £62,594 per year

  Argyll and Bute Council

  Lochgilphead

  Remote

  Permanent

  Full time

• Night Shift Operative - Traffic Management high-speed

  Chevron Traffic Management LTD

  Newport

  Remote

  Permanent

  Full time