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Housing 21; West Bromwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Blue Light Card

Holiday trade

Sick pay

Maternity pay

Flexible working

Learning & development

Job summary

Housing 21 is seeking a Housing Manager to oversee day-to-day housing management within an Extra Care scheme. You will ensure properties are safe, well-maintained and compliant with regulations, while managing repairs and contractor relations for value for money.

You will welcome new residents, promote engagement with activities, and contribute to a supportive, well-managed community with flexible working opportunities and a strong social purpose.

Qualifications

• Proven housing management experience.
• Strong understanding of health & safety and RoSH Regulations.
• Experience of managing and scheduling property maintenance.
• Excellent organisational skills, including tenancy management.
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards.

Responsibilities

• Oversee day-to-day delivery of housing management within an Extra Care scheme.
• Ensure properties are safe, well-maintained and compliant with regulations.
• Schedule repairs and manage contractor relationships to ensure value for money.
• Provide excellent resident-focused service and address housing concerns promptly.
• Welcome new residents and promote engagement with activities and events.

Skills

Housing management

Health & safety

RoSH regulations

Property maintenance

Tenancy management

Education

CIH Level 4 / Level 4 Apprenticeship

Job description

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot?You’llfit in well here.

We’regrowing. Quickly andwe’reconstantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

As Housing Manager,you willmanagetheday to daydelivery of housing management serviceswithin a designated Extra Care scheme.Ensuringproperties are safe,well-maintainedand meet the needs and wants of our residents, enabling themto livewell with dignity and autonomy.

You willoverseethe upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are100%compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focussing onhigh standardsand value for money.

Customer service skills area must, you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority.You will welcomenew residents to the scheme encouraging engagement with activities and events.

Curious to know more? Ifyou’relooking for an opportunity where you can make a real difference, with an organisation with a strong social purpose,take a lookat the job description attached.

We’dlove to meet you!

Whatwe’relooking for

The essential requirements for the role include:

• Provenhousingmanagementexperience
• Strong understanding ofhealth & safety andRoSHRegulations
• Experience ofmanaging andscheduling property maintenance
• Excellent organisational skills, including tenancy management
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4or willing to work towardsif not held

Why us?

Wesupport our employees to do what they do best, whetherthat’sthrough flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates uponan offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications:11 October 2026

Due to the nature of this role this advert may close earlier than the closing datelistedand once sufficient applications have been received.