Housing Manager

Housing 21; Middle Madeley; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

nine-day fortnight

Job summary

Housing 21 is seeking a Housing Manager to oversee day-to-day housing management services within an Extra Care scheme. You will ensure properties are safe, well-maintained and compliant with regulations, coordinating repairs and contractor relationships while delivering strong tenancy support and customer service.

You will welcome residents, encourage engagement in activities, and contribute to a flexible, values-driven workplace with a nine-day fortnight and ongoing development opportunities.

Qualifications

• Proven housing management experience.
• Strong understanding of health & safety and RoSH Regulations.
• Experience of managing and scheduling property maintenance.
• Excellent organisational skills, including tenancy management.
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

Responsibilities

• Manage day-to-day housing management services within an Extra Care scheme.
• Ensure properties are safe, well-maintained and compliant with regulations.
• Schedule repairs and manage contractor relationships.
• Provide excellent customer service and address residents' concerns.
• Welcome new residents and encourage engagement with activities and events

Skills

Housing management

Health & safety

Tenancy management

Customer service

Education

CIH Level 4

Senior Housing & Property Management Apprenticeship

Job description

Hours: 35 hours per week. Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.

As Housing Manager, you will manage the day to day delivery of housing management services within a designated Extra Care scheme. Ensuring properties are safe, well-maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy. You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are 100% compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focussing on high standards and value for money. Customer service skills are a must, you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We'd love to meet you!

What we're looking for

• Proven housing management experience
• Strong understanding of health & safety and RoSH Regulations
• Experience of managing and scheduling property maintenance
• Excellent organisational skills, including tenancy management
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including:

• Blue Light Card discount
• holiday trade scheme
• Occupational Sick Pay
• Occupational Maternity Pay
• and more

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications is 11 October 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.