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Housing 21; Kidlington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Blue Light Card

Holiday trade scheme

Sick pay

Maternity pay

Job summary

Housing 21 in the United Kingdom is seeking a Housing Services Lead to assist the Housing and Partnership Manager in delivering resident-focused services within an Extra Care scheme.

You will build positive relationships with residents, colleagues and contractors, ensure health and safety compliance, and manage tenancy records with a focus on delivering high-quality, flexible housing services. A nine-day fortnight is offered, with opportunities for learning and development.

Qualifications

• Experience in housing or property management with a focus on resident facing services and engagement.
• Familiarity with tenancy management processes and housing management systems.
• Good communication, organisation and digital skills as part of daily operation.

Responsibilities

• Assist the Housing and Partnership Manager to link resident involvement with excellent housing services.
• Support residents to live independently within an Extra Care scheme.
• Maintain accurate records and manage competing priorities in a collaborative team.

Skills

Resident engagement

Health & safety knowledge

Communication skills

Organisation skills

Digital skills

Tenancy management familiarity

Microsoft Office

Problem solving

Education

Level 3 Housing Apprenticeship

Tools

Housing management systems

Job description

Shift Pattern:Monday - Friday, 9-2. Flexible working options can be discussed

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Housing Services Lead you will assist the Housing and Partnership Manager in ensuring resident involvement is intrinsically linked to delivering excellent housing services and enabling residents to live independently within a designated Extra Care scheme.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d loveto meet you!

What we’re looking for

The essential requirements for the role include:

• Experience in housing or property management with a focus on resident facing services and engagement
• Solid understanding of health and safety and other RoSH regulations
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and contractors
• Strong organisational and administrative skills, including maintaining accurate records and managing competing priorities
• A collaborative working style, with a proactive approach to problem-solving
• Familiarity with tenancy management processes and housing management systems
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Willing to work towards Level 3 Housing Apprenticeship (if not held)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 30 September 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.