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Brook Street; Taunton; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street in Taunton is seeking an Administrative Officer for the Crown & County Court at Shire Hall Taunton. The role focuses on accurate administration, data handling, and delivering a right-first-time service within a busy public-facing environment.

You will prepare court papers, maintain records on the in-house system, support clerking tasks and assist court users by phone, email and in person. A basic DBS is required and the role runs Monday to Friday.

Qualifications

• Experience delivering accurate admin support to procedures and guidelines.
• Demonstrated customer service focus: helpful, polite and precise.
• Ability to interpret information and make required decisions.
• Strong day-to-day data entry and record-keeping skills.
• Reliable, flexible timemanagement to meet deadlines.
• Collaborative team player capable of supporting continuous improvement.

Responsibilities

• Prepare papers, files and documents for court, hearings and meetings.
• Draft letters, minutes, notes and reports per guidelines.
• Maintain and update records on in-house computer system.
• Handle post, photocopying, filing and meeting room logistics.
• Carry out clerking duties for civil and family courts and tribunals.
• Support listing and rota activities; assist court users with enquiries.
• Schedule/serve documents and support enforcement processes.
• Contribute to process improvements using Lean techniques.
• Check records against criteria and quality standards.
• Produce basic statistical analysis and financial processing when required.

Skills

Strong administrative experience

Excellent customer service

Ability to interpret information and 0

Solid computer skills

Reliable and flexible time management

Team mindset

Job description

Administrative Officer (AO) - Crown & County Court Shire Hall Taunton Somerset

Location: Crown & County Court Shire Hall Taunton Somerset TA1 4EU United Kingdom

Monday to Friday £12.86ph

Basic DBS

If you're someone who enjoys structured work, helping people get things right, and taking pride in delivering a *right first time* service, this is a brilliant opportunity to join a vital public-facing service. Hiring for a reputed client, you'll support the smooth running of courts and tribunals through accurate administration, strong customer service, and continuous improvement.

What you'll be doing:

• Prepare papers, files and documents for court, tribunal hearings and meetings
• Draft standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines
• Maintain and update records on an in-house computer system, ensuring accurate data input
• Handle post opening and dispatch, photocopying and filing, and organising meeting rooms and materials
• Carry out clerking duties for civil and family courts and tribunals, ensuring papers are up to date
• Support listing and rota activity, check files, and assist court users with enquiries (face to face, written and telephone)
• Contact relevant parties, schedule and serve documents, and support enforcement processes where required
• Work as part of a team to improve processes using continuous improvement/Lean techniques, contributing to small projects
• Check and verify records, documents and returns against criteria and quality standards
• Produce basic statistical analysis and undertake straightforward financial processing where required

What you'll bring:

• Strong administrative experience and confidence working to guidelines and procedures
• Excellent customer service skills-helpful, polite, prompt and accurate
• The ability to interpret information and make decisions needed to complete tasks
• Solid computer skills to support day-to-day record keeping and data input
• A reliable, flexible approach to work, with your own time managed effectively
• A team mindset, with readiness to es

Additional information:

• You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession
• There may be occasional flexibility to work at other local offices as needed

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.