Admin Officer

Brook Street; Slough; On-site; GBP 24,000 - 25,000; Full time

Job summary

Brook Street in Buckinghamshire is recruiting an Administrative Officer to support court operations, ensuring papers and records are accurate for hearings and tribunals.

You will prepare documents, update in-house records, handle post and filing, and provide front-facing support to court users by phone, email and in person.

The role is 37 hours per week, Monday to Friday, 9:00am–5:00pm, at SL1 2HE; a BASIC DBS check is required on onboarding.

Qualifications

• Strong administrative capability with confident computer skills.
• Excellent customer service—polite, professional and reliable.
• Attention to detail and accuracy across records and outputs.
• Ability to follow guidelines and escalate complex issues appropriately.
• Proactive mindset; uses discretion to improve processes.

Responsibilities

• Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date
• Create and update records on an in-house computer system, carry out data input and administration support
• Handle post opening and dispatch, filing, photocopying and document preparation
• Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, "right first time" approach
• Support court/tribunal operations by clerking hearings and ensuring papers and materials are available
• Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration
• Check and verify documents, records and statistics against criteria, regulations and procedures
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Contribute to continuous improvement and problem-solving within a framework of systems and processes

Job description

Admin Officer

Location: Buckinghamshire, SL1 2HE.
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're someone who enjoys keeping things running smoothly, taking pride in accuracy, and delivering customer service that people genuinely notice, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective operation of the Courts and Family Court-helping progress cases and ensure excellent service for court users, colleagues, and other stakeholders.

What you'll be doing:

• Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date
• Create and update records on an in-house computer system, carry out data input and administration support
• Handle post opening and dispatch, filing, photocopying and document preparation
• Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, "right first time" approach
• Support court/tribunal operations by clerking hearings and ensuring papers and materials are available
• Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration
• Check and verify documents, records and statistics against criteria, regulations and procedures
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Contribute to continuous improvement and problem-solving within a framework of systems and processes

What you'll bring:

• Strong administrative capability, with confident computer skills for day-to-day work
• Excellent customer service-polite, professional and reliable, even when under pressure
• Attention to detail and a commitment to accuracy across records, documents and outputs
• Comfortable working to guidelines, instructions and quality standards, escalating complex issues appropriately
• A proactive mindset, using discretion and initiative to help improve processes and deliver to workload targets

Additional information:

You'll work as part of a team with regular management support, responsible for your own time.
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Ready to bring your organisation skills, empathy, and "right first time" mindset to a meaningful public-facing role?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.