Administration Officer

Brook Street; Carlisle; On-site; GBP 25,000 - 27,000; Full time

Job summary

Hours are Mon-Fri, 9:00-17:00, fully office-based. Salary starts at £12.86/hour for 12 weeks and increases to £13.25/hour thereafter, with a contract ending 31/03/2027 and possible extension.

Qualifications

• Excellent customer service skills and a professional, helpful manner.
• Strong administrative ability with attention to detail and accuracy.
• Confidence with computers for day-to-day record keeping and data input.
• Ability to follow procedures and guidance, escalating complex issues appropriately.
• Team mindset with good time management and ability to adapt to changing priorities.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Draft standard letters and correspondence using guidance.
• Create and update records on internal systems including data input.
• Clerk civil and family courts and tribunals/hearings, ensuring papers are current.
• Support listing and rota management and assist court users with queries.

Skills

Customer service

Attention to detail

Data entry

Team player

Computer literacy

Job description

Admin Officer (AO) - Carlisle Combined Court (HMCTS)
Location: Carlisle, Cumbria (Earl St, CA1 1DJ)

If you thrive on structure, accuracy and helping people feel supported-this is a brilliant opportunity to join Our Client, a reputed organisation delivering essential public services. You'll play a key part in keeping cases moving, documents correct, and court users supported with a calm, "right first time" approach.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence using guidance
• Creating and updating records on internal systems, including data input
• Clerking civil and family courts and tribunals/hearings-checking papers are available and up to date
• Supporting listing and rota management, checking files, and assisting court users with queries
• Handling counter enquiries (face to face), written and telephone requests
• Supporting meeting preparation, including agendas, joining instructions and handouts
• Working to workload targets for throughput and accuracy, with quality checks and verification where required
• Contributing to continuous improvement-assessing impacts of new processes and supporting small projects

What you’ll bring:

• Excellent customer service skills and a professional, helpful manner
• Strong administrative ability with attention to detail and a focus on accuracy
• Confidence with computers for day-to-day record keeping and data input
• The ability to follow procedures and guidance, escalating complex issues appropriately
• A team mindset, with the ability to manage your own time and respond to changing priorities
• Willingness to work flexibly across the role's needs (including occasional support at nearby offices if required)

Additional information:

• Hours: Mon-Fri, 9:00-17:00 (37 hours per week), fully office based
• Pay: £12.86 per hour for the first 12 weeks, then £13.25 per hour
• Contract: Until 31/03/2027, with possibility of extension

If you’re organised, reliable and want meaningful work where your accuracy and customer focus genuinely matter, we’d love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.