Admin Officer - East London

Brook Street; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

Brook Street is recruiting Administrative Officers to support Clerkenwell and Shoreditch County Court and Family Court. Role is based in East London, 37 hours per week, full-time in the office, with Basic DBS required.

You will prepare papers, manage records, support listings, handle enquiries, and help with invoicing and financial processing while maintaining accuracy and customer service standards.

Qualifications

• Excellent administration skills with accuracy and reliability.
• Confident, helpful customer service, polite and professional in all interactions.
• Ability to work to workload targets while maintaining quality.
• Clear communication with a variety of stakeholders, including court users.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings, meetings and proceedings.
• Create, update and input records on in-house systems; complete post opening and dispatch.
• Support court operations by checking files, ensuring materials are up to date, and assisting with listing and rota management.
• Handle enquiries at the counter (face to face), and by telephone and in writing-delivering a right first time service.
• Liaise with relevant parties to schedule, serve documents and execute appropriate processes.
• Verify and check documents, records, accounts, claims and returns to ensure compliance and quality standards.
• Contribute to team information board meetings and support continuous improvement.
• Produce basic statistical analysis reports and support straightforward financial processing, including reconciling accounts and preparing invoices.
• Assemble and interpret information to prepare for daily meetings and operational needs.

Skills

Administration

Customer service

Attention to detail

Communication skills

Problem solving

Job description

Administrative Officer (AO) x2 - Clerkenwell and Shoreditch County Court and Family Court HMCTS AO x2

Location: East London, EC1V 3RE
Working Days / Hours: 37 Hours
Working Pattern: Monday to Friday - Full Time in Office
Pay Rate: £15.59
Level of Clearance Required: Basic DBS

If you're someone who enjoys keeping things running smoothly, supporting people with empathy, and taking pride in accuracy, we'd love to hear from you. Our Client is hiring Administrative Officers to help progress cases through the court/tribunal system and ensure high standards of customer service across teams within Her Majesty's Courts and Tribunals Service (HMCTS).

What you'll be doing:

• Prepare papers, files and court/tribunal documents for hearings, meetings and proceedings
• Create, update and input records on in-house systems; complete post opening and dispatch
• Support court operations by checking files, ensuring materials are up to date, and assisting with listing and rota management
• Handle enquiries at the counter (face to face), and by telephone and in writing-delivering a "right first time" service
• Liaise with relevant parties to schedule, serve documents and execute appropriate processes, including handling payment by chip and pin where needed
• Verify and check documents, records, accounts, claims and returns to ensure compliance and quality standards
• Contribute to team information board (TIB) meetings and support continuous improvement, including assessing the impact of new systems/processes
• Produce basic statistical analysis reports and support straightforward financial processing, including reconciling accounts and preparing invoices
• Assemble and interpret information to prepare for daily TIB meetings and operational needs

What you'll bring:

• Excellent administration skills with a strong attention to detail and accuracy
• Confident, helpful customer service-polite, prompt and professional in all interactions
• The ability to work to workload targets while maintaining quality
• Clear communication skills and confidence working with a variety of stakeholders, including court users and internal colleagues
• A proactive approach to problem-solving, using guidelines and escalation routes when issues are complex

Additional information:

• Lean principles and continuous improvement are part of day-to-day working-so you'll be supported to use discretion and initiative within set processes (SOPS)
• While you'll be based at a specific office, flexibility may be required to help at other local sites on an ad hoc basis
• Some roles may include regular contact with members of the Judiciary and the legal profession

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.