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THG Ingenuity; Peacehaven; On-site; GBP 12,000 - 18,000; Part time

Job summary

THG Ingenuity is seeking a Customer Service Advisor on a 3-6 month contract to be the first point of contact for customers. You will handle inquiries across live chat, phone, email and social media, ensuring high-quality service.

You'll work across departments to resolve issues, improve customer experience, and apply training to deepen product knowledge while maintaining professional, courteous communication.

Qualifications

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer experience.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Responsibilities

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer experience.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Job description

Customer Service Advisor - 3-6M Contract

As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.

Key Responsibilities:

Working across multiple channels including emails, phones, live chat and social media.

Work towards achievable department targets while maintaining high level quality at each point of contact.

Engaging with customers daily in a polite, professional manner.

Assisting customer with all queries regarding product advise and general customer service queries.

Collaborate with team members and different departments to enhance overall customer experience.

Utilise ongoing training to deepen product knowledge and deliver top-notch service.